Refund
At Plymate, we are committed to providing superior quality products to our customers. If for any reason you are not satisfied with your purchase, we are ready to offer you a full refund or exchange within 14 days of the purchase date.
To be eligible for a refund or exchange, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Return procedure
To return an item, please follow the following steps:
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Contact our customer service team by email to inform our team that you would like to return your item.
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Pack your item carefully in the original packaging and ensure it is well protected to avoid damage in transit.
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Send your item to the address provided by our customer service.
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Once we receive your item, we will perform an examination to ensure it is in perfect condition. If everything is in order, we will send you an email to let you know that your refund or exchange has been processed.
Return fees
Shipping costs for returning your item will be your responsibility. However, if you received a defective, damaged item or the return request is less than 14 days, we will bear the shipping costs.
Refunds
Once we receive your item, we will perform an examination to ensure it is in perfect condition. If everything is in order, we will process your refund within 5 business days of receiving your item. The refund will be made via the payment method you used to make your purchase.
Sale items
Sale items are not eligible for a refund. However, they can be exchanged for another item of equal value.
We are here to help you
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us by phone or email. We are here to help and we are committed to providing excellent customer service to all our customers.
Sincerely,
The Plymate team